PICS Organization Name
Arm In Arm (formally known as The Crisis Ministry)
Trenton, New Jersey
Colleen Heidorn '20, Romario Castro '17
Arm In Arm partners with our community to help neighbors in need achieve stability. We do this through three primary program areas: Hunger Prevention, which operates three client-choice pantries in Mercer County that serve more than 4,000 households each year; Homelessness Prevention, which provides emergency financial assistance and, as needed, ongoing case management services, to families facing eviction, foreclosure, or utilities shut-off; and Workforce Development, which provides job training, job search/application support, and drivers license restoration services to help participants find stable and sufficient employment.
As an organization with fewer than 20 staff members, Arm In Arm relies on support from volunteers and interns to continue to provide excellent direct service to a high volume of clients. PICS summer interns are especially beneficial to our organization for their ability to conduct special projects (research, outcome studies, etc.) to improve our programs, in addition to their work in direct services.
Arm In Arm is a 501(c) 3 community organization with no political mission that serves all who are in need regardless of age, race, gender, religious status, sexual identity, ethnicity, or national origin.
The PICS Intern will work with community members at our two Trenton locations in the Workforce Development, Housing Stability, and Hunger Prevention Programs. Direct service responsibilities will include (but are not limited to):
- Helping CWEP program members set up Jobs4Jersey ID’s, uploading resumes, and following-up with each member to monitor continued use of Jobs4Jersey
- Monitoring CWEP program members’ use of IGA Coca-Cola and ServSafe online trainings
- Assisting members as needed to complete online and paper job applications
- Assisting with the Driver’s License Restoration program
Housing Stability Services
- Conducting intake interviews with low-income clients seeking emergency financial assistance in person and over the phone
- Answering Homelessness Prevention phone calls and conducting phone screenings for services
- Accurately entering client household information in the program database systems
Hunger Prevention & Healthy Living
- Coordinating Arm In Arm’s summer lunch program for children under 18
- Conducting pantry intake interviews
- Helping pantry clients to select and bag food
In addition to providing direct service to clients, the PICS Intern may also work on special projects within our program areas, such as research projects, surveys, and outcome studies. Projects of this nature will be determined by Arm In Arm’s needs at the time as well as the student’s interests and abilities.
Interns with Arm In Arm gain broad experience of social service work, including both direct service and program management. They will be given real responsibility and will be important contributors to Arm In Arm’s culture of compassion, dignity, and respect. They will strengthen and develop both hard and soft skills while experiencing the satisfaction of knowing they are making a tangible difference in the lives of those who come to Arm In Arm for assistance.
Willingness to work with a diverse population. Exceptional listening skills and attention to detail.
- High School diploma or GED
- Ability to establish and maintain effective relationships with the public, to communicate effectively, and to train others
- Ability to communicate and maintain effective relationships across cultural and socioeconomic differences
- Computer and Microsoft Office proficient
- Ability to work in a dynamic and fast-paced environment and to respond to changing demands with willingness and flexibility
- Attitude and behavior consistent with the core vales of the organization
- Demonstrating compassion, dignity and respect in interactions with clients, staff, volunteers, other interns, community partners and supporters.
- Understanding of homelessness and food insecurity issues and community resources a plus
- Bilingual (Spanish)
Expected Start Time
Expected End Time
Flexible June/July to August/September. Dates must be consecutive.
Meets Certificate Requirement
Location is within easy commuting distance (12 miles) from Princeton's campus.
My best experience was during the intake process, when I saw some clients finish the entire process with my help. I felt a sense of satisfaction knowing that I helped someone obtain help with their rent and avoid eviction.
—Romario Castro '17
Arm In Arm absolutely encompasses the tenet of systemic social change. This organization works tirelessly to improve the lives of its clients, and truly cares about clients’ futures. Preventing hunger and homelessness are as systemic as it gets! I also found this to be quite an educational experience - going into this internship, I knew very little about the network of government and nonprofit assistance available for people hovering around the poverty line. My vocabulary has expanded tremendously since, and I better understand what we provide and don’t provide to our struggling neighbors.
—Colleen Heidorn '20