Children's Hospital of Philadelphia - Patient & Family Experience

The Children's Hospital of Philadelphia (CHOP) was founded in 1855 as the first hospital dedicated to the care of children in the United States. Today, it is a pediatric integrated delivery system that includes an urban quaternary care hospital with over 560 beds and a network that includes over 50 sites of care. The network sees over 1.3 million visits per year. The urban hospital includes a large emergency department (>95,000 visits/year) and large neonatal, pediatric, and cardiac intensive care units. The patient and family experience is one of the key drivers in measuring healthcare quality. CHOP has made strides to improve the patient and family experience and has the opportunity to continue shifting the culture and embedding the CHOP values and standards into the organization. The Patient and Family Experience department is comprised of senior advisors, data specialists, family consultants and coordinators who are focused on monitoring patient and family feedback. Using that feedback, the team is responsible for developing, implementing and evaluating improvement projects that support the strategy and vision of the organization to improve patient, family and staff experience across the network.

City/State

Philadelphia, PA

Internship Description

This internship will focus on patient and family experience, including experiences of care in inpatient and ambulatory settings. The intern would have the opportunity to work with all members of the patient and family experience team, learn more about their roles and how their work impacts the patient and family experience. The team collaborates with departments and teams across the organization to promote the inclusion of the family voice, the intern will have the ability to work with the family consultants to see how the family voice is incorporated. The intern will have the chance to participate in data review and analysis under the data analysists guidance utilizing the data portals. There will be opportunities for the intern to attend unit/site meetings to see how improvement projects are implemented and evaluated. The patient and family experience team members facilitate many classes so there will be chances to attend these classes and observe. The intern will also be able to learn more about Language Services, Spiritual Care and the Hospitality Team as they work closely with the patient and family experience team. There are also opportunities for exposure to medical and surgical subspecialties by way of shadowing clinical staff. A schedule of meetings and clinical shadowing can also be developed for the intern(s). Projects will be planned in advance and assigned upon arrival.

# of weeks

Required Dates

Start Time

End Time

Public Transit

Housing 

Format

8 Flexible 9:00am 5:00pm Yes No Virtual/Remote

Housing Information

We do not have any housing information but would strongly suggest intern has reliable transportation to and from onsite work engagements as needed.

Internship Qualifications

Interns applying should possess the following skills or qualities:

  • Good communication skills
  • Independent worker
  • Adaptable to new situations
  • Interest in health-related career
  • Professional in attitude and appearance
  • Good time management skills
  • Inquisitive
  • Computer skills to support research or operational data collection, analysis and presentation (visualization)

Before beginning the internship, all interns must complete the following: FBI background check and fingerprinting (must be done in PA), child abuse clearance, tuberculosis (PPD) testing, drug screening, and obtaining of Hospital photo identification. Details will be provided upon acceptance.

Writing Sample

  • None

Special Requirements

  • Background Check
  • Citizenship Requirements
  • Drug Screening
  • Vaccinations