Children's National Health System - Volunteer Services

justineh

PICS Organization Name
Children's National Health System - Volunteer Services

City/State
Washington, District of Columbia

Organization Description

Children’s National Hospital, based in Washington, D.C., celebrates 150 years of pediatric care, research and commitment to community. Volunteers opened the hospital in 1870 with 12 beds to care for Civil War orphans. Today, 150 years stronger, it is among the nation's top 10 children's hospitals. It is ranked No. 1 for newborn care for the fourth straight year and ranked in all specialties evaluated by U.S. News & World Report. Children’s National is transforming pediatric medicine for all children. In 2020, construction will be complete on the Children’s National Research & Innovation Campus, the first in the nation dedicated to pediatric research. Children's National has been designated twice as a Magnet hospital, demonstrating the highest standards of nursing and patient care delivery. This pediatric academic health system offers expert care through a convenient, community-based primary care network and specialty outpatient centers in the Washington, D.C., metropolitan area, including the Maryland and Northern Virginia suburbs. Children’s National is home to the Children’s National Research Institute and Sheikh Zayed Institute for Pediatric Surgical Innovation and is the nation’s seventh-highest NIH-funded children’s hospital. It is recognized for its expertise and innovation in pediatric care and as a strong voice for children through advocacy at the local, regional and national levels." Children’s National Hospital features a 323-bed acute care hospital, Level I pediatric trauma center and a critical care transport program. In 2019, Children’s National cared for 240,390 unique patients.

The mission of Children’s National is to excel in Care, Advocacy, Research and Education. We accomplish this through providing a quality health care experience for our patients and families, improving health outcomes for children regionally, nationally and internationally, and leading the creation of innovative solutions to pediatric health challenges. We also know that making diversity and inclusion a priority is critical to achieving our mission.

The Princeton intern will support one of the most dynamic and innovative children’s health care institutions in the nation. The intern will help advance the organization's mission, vision and core values of compassion, commitment and connection.

Internship Description

The intern will support the Volunteer Services team of the Department of Child Life & Integrative Care Services in providing superior support and services for patients and families at Children's National Hospital. Specific internship responsibilities may include the following roles; however, roles may be subject to change given COVID-19 restrictions and precautions:

Summer High School Volunteer Program: The main responsibility of the intern will be to oversee and supervise the Summer High School Volunteer Program. The Summer High School Volunteer Program is a 7-week program during which approximately 45 high school students assist in Volunteer Services and throughout the hospital. The volunteers are specially trained to provide world-class customer service to patients, families and visitors. Volunteer roles may include providing play activities to patients in waiting areas, assisting as greeters near the Welcome Desks, sorting and processing donations, assisting with wayfinding and assisting the Volunteer Services office and other departments with administrative support.

The principal responsibility of the intern is to lead and supervise the high school volunteers. Duties include assisting in the training of high school volunteers; designing and leading college/career workshops and continuing education for volunteers; ensuring volunteer competencies and compliance with regards to safety, service excellence, and universal precautions; overseeing and coordinating volunteer schedules, hours and attendance; managing volunteer assignments and opportunities; monitoring each high school volunteer’s performance and providing feedback as needed; overseeing completion of the program (determining hours completed by each volunteer); and helping ensure that each volunteer’s file is complete. In addition to functional and program operational responsibilities, the intern will also serve as a role model and mentor for the high school volunteers.

Assist Volunteer Services staff with a variety of office projects/tasks: Duties may include, but are not limited to delivering flowers/balloons/packages; handling administrative tasks such as answering the phone, copying, faxing, scanning and data entry; assisting with compilation of data for annual reports; assisting with hospital special events and activities; greeting; and assisting with front desk coverage and visitors to Volunteer Services office.

The internship provides significant benefits for the intern including mentorship and professional development in a healthcare environment. The internship provides the opportunity for the intern to develop leadership, communication, organizational, creativity and project management skills as the lead supervisor of the Summer High School Volunteer program.

Weekly Stipend # of Weeks Required Dates Start Time End Time Housing Provided? Public Transportation? Can be Remote?
$500 10 6/1/21 - 8/6/21 8:30 am 5:00 pm No Yes Yes

Internship Qualifications

We are seeking a mature, service-oriented and reliable individual who is a team player and upholds the hospital's core values of compassion, commitment and connection in interactions with patients, families, volunteers and staff. The individual should possess superior communication, problem-solving, customer service, public speaking and organizational skills and also have computer experience (Microsoft Office and Outlook a plus).

The individual should display leadership skills, demonstrate initiative, embrace creativity, and be comfortable working in large group settings. The individual must possess the ability to comfortably work with internal and external stakeholders from diverse social, cultural and educational backgrounds. The individual must be able to adapt and be flexible in a fast-paced environment, and must adhere to and uphold both Children’s National Hospital and Volunteer Services policies.

Additional Qualifications

  • Bilingual (Spanish speaking preferred)
  • Previous experience working with High School students
  • Previous mentorship experience
  • Volunteer experience

Additional Info
Internships at Children's National require an onboarding process that must be completed prior to the start of the internship. Failing to complete the onboarding on time will result in internship being revoked.

Former Interns
Karen Yang '22, Amy Castellano '20, McKalah Hudlin '20

Evaluation Excerpt

Making an impact on the high schoolers was really rewarding and satisfying. Working at Children's National, one of the best hospitals in the nation, is also a wonderfully inspiring experience. -- Karen Yang '22

I find that community service, care, open communication and altruism are of the utmost importance. As a result of this service, I have grown a passion for the medical field outside of the typical careers and medical aspects. I realized the importance of service excellence and patient experience to a hospital, especially when children are involved.
—McKalah Hudlin '20

 My engagement in civic service has confirmed my desire of working in the medical field. Working at Children's National has provided me with a comprehensive view of medicine and has made me very excited for what is to come in the future. —Amy Castellano '20