Children’s National Hospital, based in Washington, D.C., celebrates 150 years of pediatric care, research and commitment to community. Volunteers opened the hospital in 1870 with 12 beds for children displaced after the Civil War. Today, 150 years stronger, it is among the nation’s top 10 children’s hospitals. It is ranked No. 1 for newborn care for the fifth straight year and ranked in all specialties evaluated by U.S. News & World Report. Children’s National is transforming pediatric medicine for all children. In 2021, the Children’s National Research & Innovation Campus opened, the first in the nation dedicated to pediatric research. Children’s National has been designated three times in a row as a Magnet® hospital, demonstrating the highest standards of nursing and patient care delivery. This pediatric academic health system offers expert care through a convenient, community-based primary care network and specialty care locations in the D.C. metropolitan area, including Maryland and Northern Virginia. Children’s National is home to the Children’s National Research Institute and Sheikh Zayed Institute for Pediatric Surgical Innovation. It is recognized for its expertise and innovation in pediatric care and as a strong voice for children through advocacy at the local, regional and national levels.
Children’s National Hospital features a 323-bed acute care hospital, the only Level I Pediatric Trauma Center in the Washington, DC metropolitan area, and a critical care transport program via ambulance, helicopter and fixed-wing airplane. In 2020, Children’s National cared for 223,856 unique patients.
As the nation’s children’s hospital, the mission of Children’s National is to excel in Care, Advocacy, Research and Education. We accomplish this through providing a quality health care experience for our patients and families; improving health outcomes for children regionally, nationally, and internationally; and leading the creation of innovative solutions to pediatric health challenges.
The Princeton intern will support one of the most dynamic and innovative children’s health care institutions in the nation. The intern will help advance the organization's mission, vision and core values of compassion, commitment and connection.
The intern will support the Volunteer Services team of the Department of Child Life & Integrative Care Services in providing superior support and services for patients and families at Children's National Hospital. Specific internship responsibilities may include the following roles; however, roles may be subject to change given COVID-19 restrictions and precautions.
The main responsibility of the intern will be to oversee and supervise the Summer High School Volunteer Program. The Summer High School Volunteer Program is a 7 to 8-week program during which approximately 45 high school students assist in Volunteer Services and throughout the hospital. The volunteers are specially trained to provide world-class customer service to patients, families, and visitors. Volunteer roles may include providing play activities to patients in waiting areas, assisting as greeters near the Welcome Desks, sorting and processing donations, assisting with wayfinding, and assisting the Volunteer Services office and other departments with administrative support. The 2021 Summer High School Volunteer Program took place virtually with each volunteer participating in one 2-week session. Activities included guest speakers, capstone projects, social and team building exercises, and workshops (i.e. resume, college/career readiness, interview skills).
The principal responsibility of the intern is to lead and supervise the Summer High School Volunteers. Duties include assisting in the training of high school volunteers; designing and leading college/career workshops and continuing education for volunteers; ensuring volunteer competencies and compliance with regards to safety, service excellence, and universal precautions; overseeing and coordinating volunteer schedules, hours and attendance; managing volunteer assignments and opportunities; collaborating with various departments throughout the hospital to expand volunteer opportunities and host guest speaker presentations; monitoring each high school volunteer’s performance and providing feedback as needed; overseeing completion of the program (determining hours completed by each volunteer); and helping ensure that each volunteer’s file is complete. In addition to functional and program operational responsibilities, the intern will also serve as a role model and mentor for the Summer High School Volunteers.
Assist Volunteer Services team with a variety of office projects/tasks which may include, but are not limited to delivering flowers, balloons, and packages; handling administrative tasks such as answering the phone, copying, faxing, scanning and data entry; assisting with compilation of data for annual reports; assisting with hospital special events/activities and donations; providing greeting and wayfinding support for families; and assisting with front desk coverage and visitors to Volunteer Services office.
The internship provides significant benefits for the intern including mentorship and professional development in a healthcare environment. The internship provides the opportunity for the intern to develop leadership, communication, organizational, creativity and project management skills as the lead supervisor of the Summer High School Volunteer program.
|# of weeks||Required Dates||Start Time||End Time||Public Transit||Housing||Format|
|10||June 6 - Aug 12||8:30am||5:00pm||Yes||No||In person|
Housing can be found through George Washington University as well as sublet listings for apartments near the hospital.
We are seeking a mature, service-oriented, and reliable individual who is a team player and upholds the hospital's core values of compassion, commitment and connection in interactions with patients, families, volunteers and staff. The individual should possess superior communication, problem-solving, customer service, public speaking and organizational skills as well as have computer experience (Microsoft Office and Outlook a plus).
The individual should display leadership skills, demonstrate initiative, embrace creativity, and be comfortable working in large group settings. The individual must possess the ability to comfortably work with internal and external stakeholders from diverse social, cultural and educational backgrounds. The individual must be able to adapt and be flexible in a fast-paced environment, and must adhere to and uphold both Children’s National Hospital and Volunteer Services policies.
Additional desired qualifications:
- Bilingual (Spanish speaking preferred)
- Previous experience working with High School students
- Previous mentorship experience
- Volunteer experience
- Background Check
- Drug Screening
- Vaccinations, including COVID
- Some preparation may be required outside the regular work schedule.
- Internships at Children's National require an onboarding process that must be completed prior to the start of the internship. Failing to complete the onboarding on time will result in internship being revoked.