Children's National Medical Center - Ombudsman/Risk Department

by justineh

PICS Organization Name
 Children's National Medical Center - Ombudsman/Risk Department


Washington, District of Columbia

$4,700 gross

Public Transportation

Housing Provided

Former Interns
Raymond Guo '19

Organization Description
Children’s National Medical Center is a non-profit health care facility, 303 beds, providing total pediatric care to children from birth through 21 years of age regardless the race, creed, geographic boundaries or the parent’s ability to pay. The mission of Children’s National Health System is to improve health outcomes for children regionally, nationally and internationally, to be a leader in creating innovative solutions to pediatric healthcare problems and excel in Care Advocacy, Research and Education to meet the unique needs of children, adolescents, and their families.

Internship Description

The intern will serve on the support team of one of the most dynamic and innovative children’s health care institutions in the world.  Specific responsibilities include:

Opportunities include:

  • Participate in triage and data collection of service complaints 
  • Assist Risk Management and Ombudsman Department on service recovery efforts related to Risk Management and Compliance Cases, Collaborative and Care Contracts and Grievances
  • Assist with data entry and common cause analysis for the identification of trends and opportunities for service recovery improvements at the macro and micro system level
  • Schedule family meetings and roundtables as needed
  • Attend and participate in Patient and Family Advisory Committee activities
  • Support trainings conducted by Risk and Ombudsman Department
  • Complete one independent project, determined in collaboration with immediate supervisor and approved of by the Director of Risk Management, that contributes to the departments strategic plan.

This internship should appeal to students thinking of law, medicine and hospital administration. Healthcare Shadowing Program: The Risk Management and Ombudsman Department offers the intern opportunities to explore other areas/interests in the healthcare setting. We will work closely with the intern to identify areas of interest and to coordinate shadowing opportunities for up to 4 hours a week during the 10-week internship period.

Internship Qualifications
We are seeking a mature and customer service-oriented individual who embraces being part of a team. The individual should have computer experience (PowerPoint, Excel and Publisher a plus) and good written and oral communication skills and some experience with conflict resolution. We are looking for someone with leadership skills, public speaking experience, who shows initiative, creativity, good organizational skills and is not afraid to ask questions or resolve concerns.

Bilingual intern (Spanish) is welcomed. 

Expected Start Time
8:30 am

Expected End Time
5:00 pm

Required Dates
06/04/18 to 8/10/18 must be consecutive, non-negotiable 

Internship Length
10 Weeks

Meets Certificate Requirement

Additional Info
Applicant must be a US citizen.

Free of charge - performed by HR: background check, drug screen and 2 ppd tests (tuberculosis). The intern must present proof of vaccinations and current physical check-up.  Intern must submit documentation of proof of immunity to chicken pox, polio, Tdap, measles, mumps and rubella. The two acceptable forms of documentation are the individual’s immunization record or results of blood work indicating titers for varicella, measles, mumps and rubella. (Blood work for this purpose MUST be performed by the individual’s physician.) Undocumented reports of having had these diseases DO NOT qualify as acceptable proof of immunity. 

The hospital’s Occupation Health Department can administer the varicella, measles, mumps, rubella (MMR) and Tdap vaccination to interns free of charge to fulfill this health requirement.

Evaluation Excerpt

To see whether this internship is still accepting applications for 2018, please check the Second Round page.


To read evaluations written by former interns, please contact the
Student Program