Massachusetts Attorney General's Office

PICS Organization Name
Massachusetts Attorney General's Office

City/State
Boston, MA

Organization Description
The Attorney General’s Office is the largest public sector legal office in the Commonwealth of Massachusetts. Attorney General Maura Healey is the chief lawyer and law enforcement officer of the Commonwealth. Her office serves as an advocate and resource for the Commonwealth, its residents, and businesses in many areas, including protecting consumers, combating fraud and corruption, protecting civil rights, and promoting meaningful economic recovery. The Attorney General's Office is organized into six distinct bureaus. The divisions and teams within each bureau have distinct missions, and work closely together to ensure the Attorney General’s Office provides the highest level of public protection.

At the Attorney General’s Office, interns will be part of “The People’s Law Firm”. The Office is a professional, collaborative work environment where over 500 employees work together with a shared commitment to serving the interests of the Commonwealth. Whether working directly with our residents, or supporting our talented and dedicated staff, interns’ work here will contribute to a higher mission of serving the public and making a difference in the lives of others. We invite you to check out the work of our office at www.mass.gov/ago

Internship Description
The PICS intern will work in the Consumer Advocacy and Response Division (CARD) within the Public Protection & Advocacy Bureau. CARD provides information, referrals and assistance to consumers in response to written consumer complaints. CARD seeks to achieve resolution for consumers by offering free consumer assistance services.


Interns in CARD will assist the division through work on one or more consumer subject matter teams and will follow up with consumers and businesses in response to complaints filed with the Attorney General’s Office. Interns may maintain a small caseload of their own and will be assigned special projects related to consumer issues and/or consumer protection law. Interns will gain an understanding of state and federal consumer protection laws, as well as experience working as part of a fast-paced, public-facing government office.

Weekly Stipend # of Weeks Required Dates Start Time End Time Housing Provided? Public Transportation? Certificate Requirement? Can be Remote?
$500 10 6/1/21 - 8/6/21 9:00 am 5:00 pm No Yes No Yes

Internship Qualifications
Proficiency in Microsoft Office; strong written and verbal communication skills; attention to detail; dependability, flexibility, and the ability to work effectively with the public; and a sincere interest in public service. We are looking for a team player with a can-do attitude and an interest in supporting the work of our Office.

Additional Info
Background check is required (at no cost to student)

Boston has many apartment rentals and short term housing arrangements available.

Former Interns
Jack Warden '23, Audrey Spensley '20

Evaluation Excerpt

In general, the two projects I did showed me how deceptive both individuals and businesses can be for the chase of monetary reward. Really made me think about the importance of corporate governance, and personal ethical and moral values. -- Jack Warden '23

I supported the priorities of the office in terms of enacting social change. These priorities included fighting the opioid crisis through litigation against Purdue, investigating and litigating against deceptive for-profit colleges, providing direct assistance with consumer complaints, and investigating crimes against the environment, alongside other goals.
I thought the experience was educationally enriching because I was able to see how a large legal organization like an AGO operates on a day-to-day basis and how the work is divided. --Audrey Spensley '20